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Step-by-Step: Adding payment history to your D&B credit file

Updated: Feb 4, 2022

If your company has a D&B DUNS number, then chances are you already have payment history showing in your commercial credit file. But if you are like most business owners, that payment history doesn't really represent the amount of money your company actually spends. And adding just ONE vendor to your D&B file has the potential to boost your scores and ratings by up to 90%.

Starpoint Credit Solutions

While D&B sales reps are quick (and persistent) when pushing their high-dollar creditbuilding products, they fail miserably in the "how-to" and "service-after-the-sale" departments. I've known business owners who've paid thousands for the Creditbuilder for years on end and NEVER submitted a single vendor.

Many mistakenly believe paying for the service will automatically improve their commercial credit scores and ratings, and then are angry and frustrated to find (months or years later) that nothing ever changed in their D&B file. Or worse, they struggle through submitting the vendors or types of vendors, and end up angry and frustrated that they spent all that money for nothing.

In reality, if you want your existing payment history to get added to your D&B file, it's actually pretty simple — but ONLY if you know what you are doing, how and when to do it, and you have the time and determination to track your progress on a daily basis.

For all you Do-It-Yourself'rs out there, here's my:

Step-by-Step Guide To Adding Vendor Payments To D&B

Step 1: Make A List

You need to make a list of every business (no matter how large or small) that you have made a payment to or a purchase from in your company's name at least ONCE in the past 12 months. How you generate that list doesn't matter, but you can:

  • Download a vendor list from your bookkeeping software

  • Pull one invoice out of every folder in your Payables file

  • Scour through company bank or credit card statements

  • Pull receipts out of your glove box or project folder

Step 2: Do Some Research

You'll need some basic information when you start the upload process, so I recommend you get this taken care of before you lay out the money for a month of the Creditbuilder:

  • Gather the vendor's business name, physical address, and phone

  • Search D&B's website for the vendor's business

  • Make sure the address and phone matches D&B's data

  • Make sure it's a Headquarters or Single location

  • If the phone number is different, jot down the number D&B has

  • Web search the vendor's business to see what industry they are in

    • That's the industry where you'll see them when they get added

Step 3: Contact Your Vendor To Pre-authorize the Release of Data

In some instances, you may want to contact your vendor's credit department and let them know D&B will be calling or emailing to gather your account history. Be sure to gather a direct email address for the credit or billing department, and let them know they are authorized to release that information. If your vendor is a small- to medium-sized company, you can usually ask who D&B needs to speak to when they call to verify payments. D&B will only speak to:

  • An owner, officer, or principal

  • Someone in the Billing, Bookkeeping, or Credit departments

  • Someone who has access to your account information

  • Can't be your sales rep or another point-of-contact

If your vendor is a large company where you have no direct point of contact, just make a note that you will be submitting "Billing Department" or "Credit Department" as your contact's first and last name.

Step 4: Order Your Monthly Creditbuilder

If you don't already have one, create an account on D&B's website and order the Creditbuilder

  • If you already have a CreditSignal, click on the box to the right of your business name to "Upgrade to Creditbuilder"

  • Verify your business information

  • Add your credit card information

  • Submit your payment

  • Click to "Go to Dashboard"

  • Click to [LAUNCH] the Creditbuilder

  • Click to save, print, or export a copy of the file for your records

  • Familiarize yourself with the various pages of the report

Step 5: Submit Your Vendors

When it's time to submit your vendors, I always recommend that you start with the ones you've spent the most with in any single transaction in the past year, but you also want to have a healthy mix of vendors from a variety of different industries.

  • Scroll down to the Trade References tab in the left side menu

  • Click on the Add Trade References tab

  • Type in the business name and click search

  • Choose your vendor from the list

  • See Step 6 for easy answers and difficult to locate vendors

Step 6: Some Tips For Difficult Vendors

Not all vendors can be submitted to D&B for verification. Banks, credit cards, insurance, and some utilities are disqualified because they are usually "autoreporters" or "decline to report". Only U.S.-based businesses or foreign businesses that have a U.S. base of operations can be used. Of course, all vendors need to have a full D&B file of their own just to be able to find them in D&B's system, but sometimes, even when you do find them, choosing the right vendor from the choices they offer isn't easy either!

If your vendor doesn't come up or there are multiple choices under the same name —

• Narrow it down by the state

• Click "Advanced Search"

• Enter the phone number (with dashes)

• Or the owner's name

• Or the address

• Always choose 1) Global Ultimate 2) Subsidiary or 3) Single location

• Sole proprietorship businesses can be searched by the owner's name

If vendor is a branch or division —

• You may not be able to submit a branch location

• Search using an alternate name

• Search using an alternate phone

• Search Google for the vendor's corporate headquarters or parent company

If a vendor can't be submitted —

• Search for alternates at same phone number

• Skip them and go on to the next vendor

• Call me to see if I can help

Step 7: Track Your Progress Daily!

It is super important that you track your progress daily. While it may take D&B several days to get started on your vendors, progress usually rolls along at a steady pace. If you did your homework (research) earlier, you should be able to identify the payment history (based upon their industry) as it flows into your credit report. If you check the "accepted" vendors against the added payments daily, you can usually see which vendor is reporting what amount and the payment status.

Step 8: Resubmitting Declined Vendors

D&B will decline to accept some of your vendors. I always recommend that you reattempt the vendor for a second time, but almost never a third time. Don't poke the bear... There are about 45 reasons why vendors can get declined, but D&B isn't going to tell you what they are or why your vendor was declined. The most common reasons are:

  • The vendor auto-reports to D&B (You can re-use that slot for another vendor)

  • The vendor refuses to provide credit information about their customers

  • They are already on D&B's "do not call" list

  • D&B already found payment history from that vendor was auto-reported

  • (Keep watch! It may flow in automatically later.)

  • The vendor provided suspicious or incomplete payment info

If D&B noted the vendors as "Unable to Verify" you can resubmit them, this time using your account number and/or a better (direct) phone number or (business-based) email address.

Step 9: Cancelling The Creditbuilder Service

The monthly Creditbuilder is intended to be used for a minimum of three months, but that doesn't mean you can't cancel the service after just one or two. I recommend that you start the cancellation process at least 10 days prior to the next billing, because it sometimes takes a while to be cancelled.

Step 10: Keep Up The Good Work

Don't give up, and don't get frustrated. Adding just one vendor can boost your scores and ratings by up to 90%, so every tiny bit of progress is worth it. If you are having problems submitting a specific vendor or need assistance, don't hesitate to give me a call. I can walk you through the process over the phone, explain what's causing the problem, or even take over the job for you.


Does this seem like a lot of work? Don't forget, my $99 Powerboost service includes everything mentioned in the above tips and so much more! If you don't have the time and/or the energy or stick-to-it-iveness, give me a call. Adding payment history to the D&B file is just a very small part of what I do every single day for my clients, and I actually LOVE doing it!

If you have any questions, need a quick walk-thru of your D&B report, or would like my assistance in setting up Creditbuilder so you can add your vendor payment history to your file on your own, feel free to reach out to me directly. I can set it up for you or walk you through the set-up process in less than five minutes — free of charge!

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